POLICIES

TERMS OF USE

User of our online shop at (www.atgbullion.com) agrees with the following terms:

PAYMENT OPTIONS

User has been given three options to make payment for the selected items:

CREDIT CARD

Instant payment mode with a maximum limit of US$ 10,000 through a secured environment created by our merchants ( PayPal Inc.) to proceed payment without any risk to the privacy of the cardholder.

BANK DEPOSIT

The users with a transaction value more than US $ 10,000 can deposit funds in our bank Account with ENBD within ONE HOUR of completing the provisional order. The user of this option has to make sure that a copy of formal document confirming this transfer must be forwarded to our Delivery Processing Department (DPD), by emailing at support@atgworld.ae.com within specified time. Failure to which will make the grounds to consider this order void. In case, the client has taken all necessary steps for transfer of funds to our bank account but by any reason could not intimate us, we would require a new order from client as the commodity prices keep fluctuating and can affect the value of provisional order. In such case the difference of the amount deposited and new order value would be adjusted at time of delivery against such order.

TRANSFER FROM TRADING ACCOUNT

The users having registered Trading Accounts with atgbullion  have the option to pay their E-shop orders by using their account balance with us. Such transfer has no limit of value provided it does not affect the required margin against any open position is this account.

DELIVERY OPTIONS

The delivery process is subject to start for paid orders only in all three payment options. On receipt of paid order our expert staff starts processing your shipment that can take up to 72 working hours. By working hours we mean Sunday to Thursday (09:00 AM to 06:00 PM) in normal working days with exception of public holidays.

IN STORE PICK UP

This option is applicable to those orders where customers can visit our corporate office located at Unit No.30-01-1982,Floor No.1,Bldg No.3,Plot No.550-554j&G,DMCC Dubai United Arab Emirates. Such clients do not need to pay any shipment charges. Our working hours are 09:00 AM to 06:00 PM Sunday to Thursday. If you do not get Ready to Pick Up Call from our delivery department within 72 working hours you can contact us at  support@atgworld.ae or calling directly on the above contact numbers.

DELIVERY WITHIN KSA

This option is applicable to those orders where customers are willing to get their deliveries at their doorstep within atgbullion. Each shipment is subject to certain charges applicable according to the destination of customer and value of the shipment. We strive to deliver paid orders within 72 working hours to your destination.

INTERNATIONAL DELIVERY

This option is applicable to international orders only. We have three arrangements for international orders i.e., FedEx couriers and Brinks Securers. Each shipment is subject to certain charges applicable according to the destination of customer and value of the consignment. The consignments going out through FedEx therefore have a per packet value limit of US $ 5,000. The shipment charges reflecting on our E-shop are applicable to FedEx consignments only. All shipments going out through FedEx are dispatched within 72 working hours of receipt of payments through customer¡¯s selected mode. Customer is provided with the tracking number of the parcel to check the status of the packet online. All such shipments are delivered to the doorstep of the customer by FedEx. For the shipments valuing more than US $ 5000 therefore we use other modes of transportation like Brinks. For such consignments the customer has to coordinate with our staff to check and confirm the charges according to the destination, value, size and the available options (doorstep delivery or collection from the nearest airport/delivery point) of the consignment. The consignments sent through these channels reach the designated destinations next day of their dispatch. The shipper company will manage all clearance from CUSTOMS on each destination. To avoid storage charges on the airport customers are advised to contact the shipper at their earliest possible time.

We regret to inform our individual clients in India and Pakistan that we are unable to deliver gold bars to them due to regulatory embargo on import of Gold by relevant Governments.

To all our customers getting their orders abroad, please be informed that Customer is liable for all /any taxes, customs duties, any other charges levied at customer¡¯s destination. atgbullion has no liability for collecting or paying any such charges at any stage of delivery process of international parcels.


POLICIES